The City's main customer service contact details are:
Tel: +61 8 9267 9267 (all hours)
Fax: +61 8 9267 9444
To speak to a customer service representative in person you can come in to our main Administration Centre 8am to 4:30pm Monday to Friday or visit one of our Place Offices.
Our customer service team will direct all enquiries to the relevant department or staff member for you.
Location address: 2 Midland Square, MIDLAND, WA, 6056, Australia
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Postal address: PO Box 196, Midland, WA, 6936, Australia
Community Safety Advocates work in teams across the City to assist customers with a diverse range of issues. The Community Safety Advocates are customer service oriented.
They use their mediation and negotiation skills to assist with issues relating to dogs, cats, stock, abandoned vehicles, fire hazards, development compliance, broad local law enforcement and other general requests for service.
The Community Safety Advocate team members are available seven days per week from 7am – 7pm and can be contacted by calling 9267 9267.
If you require assistance from the National Relay Service, please use the following contact details:
TTY: 133 677
Voice: 1300 555 727
Translation and Interpretation Service (TIS)
Tel: 13 14 50
We're pleased to offer assistance for our non-English speaking residents and ratepayers through Translating and Interpretation Services (TIS), who provide language interpreting and translation services, in more than 120 languages and dialects.
All you need to do is contact TIS on 13 14 50 and ask them to contact the City on (08) 9267 9267 on your behalf. TIS will coordinate a three-way telephone conversation, where a City Customer Service Officer will be able to provide you with information about any of our programs and services through the interpreter.
Please contact the City's Public Relations team for any media enquiries or interview requests:
For up to date news, view a comprehensive list of City of Swan Media Releases .
We value your input and encourage you to provide feedback on our service, products, and facilities. This may be given in the form of compliments, complaints and/or general comments or suggestions.
• Collect and, where possible, use your feedback to continuously improve our services.
• Measure and report on our performance regularly.
Talk to us first
We encourage you to talk to us if we haven’t done what we said we would, or if we fail in our service delivery.
We hope that you do not have cause to complain. However we know that there will be occasions when things go wrong. If we cannot satisfy your request satisfactorily – we encourage you to make a complaint.
How to lodge a complaint
If you find our response unsatisfactory and you wish to take the matter further, you can call the City on 9267 9267 between 7am and 6pm Monday to Friday. Alternatively, you can email us at email@example.com.
We hope to resolve your complaint at this stage. If it remains unsettled we will forward it to the City’s Complaints officers for investigation. We will provide regular updates on the status of our investigation if it takes more than ten working days to resolve.
If you are not satisfied with the outcome from this stage, we encourage you to contact the Ombudsman (WA). The Ombudsman investigates and assists in the resolution of a range of enquiries and complaints. It is a free, independent service.
Write to: Ombudsman Western Australia
PO Box Z5386
St Georges Terrace Perth WA 6831
Phone: 9220 7555