Contact Us

City of Swan Administration Centre - Customer service area


By Phone

Phone number: +61 8 9267 9267

Step 1.Contact hours

The City can be contacted by phone 24 hours per day, every day of the year. However our business hours are Monday to Friday 8am-5pm (excluding Public Holidays), during which time you will be able to receive technical assistance across our range of services.

Non-urgent calls received outside of business hours will be responded to in a timely manner once business resumes.

Step 2.Service standards

We are committed to providing high quality customer service at all times. Find out more by reading our Customer Service Charter.

Download our Customer Service Charter(PDF, 222KB)

Step 3.Complaints management

The City will endeavour to ensure that it is simple and convenient for any person who feels aggrieved to make a complaint. All complaints received will be treated with courtesy and respect, appropriately investigated and responded to in a timely manner. Read more in the City's Complaints Management Policy.

Download our Complaints Management Policy(PDF, 98KB)

In Person

To speak to one of our Customer Service representatives in person you can come in to our Administration Centre.

Step 1.Business hours

Monday to Friday, 8am to 5pm (excluding Public Holidays).

Step 2.Location

2 Midland Square, MIDLAND, WA, 6056, Australia

view larger map

Alternatively, you may wish to visit your local Place Office.

Step 3.Pay parking via smartphone

Parking in the City of Swan is now more convenient, thanks to a smart phone app that lets you control parking payments on the go.

The EasyPark app allows you to start, finish and pay for your parking session remotely.

The ability to end your parking session means that you only pay for the amount of time you stay.

The app also includes a reminder service. Fifteen minutes before your parking time runs out, you can decide if you want to extend your parking time (if the parking policy allows it).

EasyPark is used widely throughout metropolitan Perth.

For those that are new to the app, registration is simple. To register, download the app from the App Store or Google Play and enter your details and payment method.

Normal machines and payment methods are still available for those wishing to pay at the meter.

Note: There is a 10% transaction fee for all parking booked through the app.

Step 4.Service Standards

We are committed to providing high quality customer service at all times.

Download our Customer Service Charter(PDF, 222KB)

By Post

Step 1.Postal Address

PO Box 196,

Step 2.Service standards

  • We will responding in writing to your written enquiry within ten (10) working days.
  • If your enquiry cannot be completed within ten (10) working days, we will respond to you with the reasons why and the expected time frames.

We are committed to providing high quality customer service at all times.

Download our Customer Service Charter(PDF, 222KB)

Online Feedback

Do you have any feedback on your experience with the City of Swan? 

Complete our online form with any compliments, complaints, questions or general suggestions that we can use to improve our service.

Click here to view form.

Community Safety Advocates (Rangers) work in teams across the City to assist customers with a diverse range of issues. The Community Safety Advocates are customer service oriented.

They use their mediation and negotiation skills to assist with issues relating to dogs, cats, stock, abandoned vehicles, fire hazards, development compliance, broad local law enforcement and other general requests for service.

The Community Safety Advocate team members are available seven days per week from 7am – 7pm and can be contacted by calling 9267 9267.

 Emergency Services

Contact  Enquiry Type Phone Number 
General Emergency  Police, fire, ambulance  000 
Police assistance For non-emergency 131 444
Department of Fire & Emergency Services (DFES)    Emergency Information  13 33 37
Crime Stoppers  Report crime information anonymously 1800 333 000
State Emergency Service (SES)  Emergency Response 132 500


Contact  Enquiry Type Phone Number
Alinta Gas General enquiries  13 13 58
Alinta Gas  Report faults, damage & emergencies   13 13 52
Telstra  Report telephone faults and damage   180 22 44
Water Corporation  Report water supply and sewer faults, damage, emergencies, burst pipes   13 13 75
Water Corporation   Water bills   13 13 85
Water Corporation   Watering days   13 10 39
Western Power   Report electricity faults, damage, emergencies   13 13 51
Western Power   General enquiries  13 10 87
Western Power   Report a faulty streetlight   1800 622 008

Other Useful Numbers

Contact Enquiry Type  Phone Number 
Department for Child Protection & Family Support   Crisis Care  1800 199 008
Lifeline   Crisis number  13 11 14
Ellenbrook and The Vines Community Security Patrol    9278 9696
Wildcare Helpline (Department of Parks and Wildlife)   Injured wildlife and native animals  9474 9055
Main Roads Western Australia  Report damage to roads that are not the responsibility of City of Swan (eg. highways)  138 138  
Building Commission (Department of Commerce)   Information on Dividing Fences  1300 489 099 
RSPCA  Report animal abuse, neglect  1300 278 3589
Metropolitan Cemeteries Board   Enquiries relating to cemeteries  1300 793 109
Metropolitan Redevelopment Authority    6557 0700
Australian Electoral Commission   Local Government, State and Federal elections  13 23 26

The City of Swan is surrounded by a number of other local councils, should you have enquiries relating to land or property outside of the City of Swan you will need to contact the relevant authority direct.

City of Belmont  - 9477 7222

Shire of Kalamunda - 9257 9999

Town of Bassendean - 9377 8000

City of Bayswater - 9272 0622

Shire of Mundaring - 9290 6666

City of Stirling - 9205 8555

Shire of Chittering - 9576 4600

Shire of Toodyay - 9574 9300

Shire of Gingin - 9575 2211