Extreme financial hardship

If you are experiencing genuine extreme financial hardship due to exceptional circumstances (not COVID-19 affected) or due to being adversely affected by COVID-19 you may be eligible to apply for extreme financial hardship.

The Extreme Financial Hardship application approval is subject to the following conditions:

  • In the opinion of the CEO, the ratepayer is experiencing extreme and genuine financial hardship;
  • The ratepayer's circumstances are supported by a hardship letter from a financial counsellor;
  • The ratepayer is not a corporation or trustee;
  • The ratepayer is not bankrupt or subject to a bankruptcy petition;
  • The ratepayer has no outstanding rates as at June 30, 2021;
  • The maximum interest amount to be written off is $400.

Or;

Extreme Financial Hardship for adversely affected by COVID-19 application approval is subject to the following conditions:

  • In the opinion of the CEO, the ratepayer is experiencing extreme and genuine financial hardship adversely affected by COVID-19.
  • The ratepayer had no outstanding rates as at June 30, 2019.
  • The ratepayer is unemployed or under-employed due to COVID-19 and confirmation letter from an employer is attached, or/and unemployment benefit eligibility confirmation letter from Centrelink is attached.

See the Extreme Financial Hardship Guidelines(PDF, 337KB) for full details.

How to apply:

Ensure you meet the conditions as outlined in the Extreme Financial Hardship Guideline and submit the:

  1. Extreme Financial Hardship application(PDF, 36KB) along with the required documentation, or
  2. Extreme Financial Hardship for adversely affected ratepayers by COVID-19 application(PDF, 250KB) along with the required documentation. 

You can submit your application using one of the following methods:

  1. In person at the City of Swan Administration Building
  2. In person at a City of Swan Library
  3. By Post - City of Swan, PO Box 196, Midland WA 6936    
  4. By Email - swan@swan.wa.gov.au

If you'd like more information or to discuss your application please contact the City by phone on 9267 9267 or by email at swan@swan.wa.gov.au.