Pay your rates

To make it as easy as possible to pay your rates, the City of Swan offers several different options.

You have the flexibility to pay your annual rates in full or by instalments.

Online

Step 1.Have your rates notice ready

You will need your seven digit Reference Number, which is located in the top right corner of your rate notice.

You will need to know the payment amount. This will depend on whether you choose to pay in full or by the four instalment option.

Step 2.Pay online by credit card or debit card 

Pay online now *^ 

Alternatively you can pay your rates online in the following ways:

*The Commonwealth Bank of Australia is the preferred supplier of the Western Australian Local Government Association (WALGA).
^ Credit card only.

By phone

Step 1.Have your rates notice ready

You will need your seven digit Reference Number, which is located under the Biller Code (7807) of your rate notice.

You will need to know the payment amount. This will depend on whether you choose to pay in full or by the four instalment option.

Step 2.Have your credit card ready

Have your credit card ready. You can use Visa, Mastercard or Amex to pay your rates over the phone, as well as online.

If you don't have a credit card, you will need to pay online via BPAY, or visit us in person. Visit the BPAY website for more information about this payment option.

Step 3.Phone us 

Call us on 1300 276 468

 

Need assistance? 

National Relay Service

If you require assistance from the National Relay Service, please use the following contact details:

TTY: 133 677
Voice: 1300 555 727
Website: www.relayservice.com.au

Language Translation and Interpretation Service

If you require assistance from the Interpretation Service, please use the following contact details:

Tel: 13 14 50

More information about what these services offer can be found on our Contact us page.

By post

Step 1.What to send

You can pay by cheque or money order.

You will need to send either:

  • The remittance part of your rate notice together with your cheque/money order
    OR
  • Your cheque/money order with your rate notice Reference Number, or your property address/lot and plan number written on the back.

Please note for your own security, please do not send cash.

Step 2.Where to send

You can post your cheque or money order payment to the:

City of Swan
PO Box 196
Midland WA 6936

 

In person

Step 1.Choose your preferred payment location

You can pay your rates in person at:

* Please check the individual Library pages for their opening hours

Step 2.Take your rate notice

You will need to remember to take your rate notice with you. Australia Post will need to scan the barcode.

Step 3.Check what payment options are available

Accepted at the City of Swan Administration Centre:

  • cash
  • cheque
  • EFTPOS and
  • Visa, Amex or Mastercard credit cards

Accepted at all City libraries:

  • EFTPOS
  • Visa, Amex or Mastercard

Please note we have a maximum credit card limit of $30,000.

Please contact your local post office to find out their accepted payment options.

If you're unable to pay your rates in full, you may use the four instalment payment option (payment option 2) or contact the City to discuss arranging an individualised rates payment plan without incurring administration fees (penalty interest still applies).

Four Instalment Payment Option (payment option 2)

Paying by instalments can help to smooth out all your bill payments - particularly if you're budgeting.

The Four Instalment Payment Option allows you to pay your rates in four instalments. However, certain conditions apply when choosing this option:

  1. You must pay the first instalment by the due date specified on the Notice. Otherwise, this option will no longer be available to you and you'll need to pay the amount in full or contact Rating Services to discuss alternative payment options, such as direct debit or payment plan.
  2. As per the Ordinary Meeting of Council of July 7, 2021, Council resolved not to charge interest or administration fees for ratepayers entering into the formal rates instalment program. Penalty interest at three per cent (3%) per annum will be accruing on a daily basis on all Rates and Specified Area Rates for Midland District Drainage, Hazelmere/Guildford District Drainage, Hazelmere Industrial Area Infrastructure GRV or UV, that remain unpaid after the due date (penalty interest does not apply to current rates due by registered Pensioners or Seniors). Emergency service levy (ESL) penalty interest will be accruing daily at seven per cent (7%) per annum on all overdue ESL charges as determined by the Department of Fire and Emergency Services (DFES).
  3. The adopted Four Instalment due dates for 2021/22 are:
  1.  3 September 2021
  2.  5 November 2021
  3.  14 January 2022
  4.  18 March 2022

Individualised Payment Plans

If you'd like to discuss the option of arranging an individualised payment plan, please contact the City.


Direct Debit ensures your rates are automatically paid from your savings or cheque account every fortnight. Plus, it's a simple way to smooth out all your bill payments, to help with budgeting.

City of Swan offers a direct debit in the event you are unable to pay your rates in full or via the four instalment plan. This payment arrangement can be paid on a fortnightly or weekly basis. To set up a direct debit you will need to complete the online direct debit request form below.

Once this is in place, it's really important that you adhere to the payment arrangement. The estimated payment including estimated penalty interest at 3%, will spread the cost of your remaining balance in equal weekly payments over the rest of this financial year. The Emergency Services Levy (ESL) penalty interest rate is determined by the Department of Fire and Emergency Services’ Minister and for the 2021/22 it is set at 7% per annum (acrruing daily on overdue ESL).

The City will send confirmation in writing of the direct debit payment arrangement within 10 working days of receiving your completed form.

Please Note: Terms and conditions apply, please read the Online Direct Debit Application Terms and Conditions and Service Agreement.

Reinstating the direct debit due to a rejected payment/s cancellation will incur a $55 fee (Pensioners and Seniors excluded).

For further information please contact Rating Services on 9267 9267.

Click here to view form.

Alternatively you may wish to call us on 9267 9267 to arrange for a paper application to be sent to your postal address.