Request / report it

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New residential bin service

For business property bin requests, contact the City on (08) 9267 9267.

• Request new bin collection service for a residential property*

* _{You can also request a larger recycling bin with this request.}

Bin repair or replacement

If you are currently unable to use your bin, contact (08) 9267 9267.

• Request repair or replacement of a general household bin (green lid)

• Request repair or replacement of a recycling bin (yellow lid)

Verge collections

• Book a bulk waste verge collection

Illegal dumping

• Report illegal dumping
  Includes dumped rubbish or if you've witnessed someone illegally dumping rubbish.

Graffiti

For graffiti containing obscene language or symbols, contact (08) 9267 9267.

• Report graffiti on City of Swan buildings or property, or public-facing walls

Depending on the company who owns the trolley (eg: Woolworths, Coles, IGA, etc), there are a few ways to report abandoned trolleys:

Woolworths | Big W | Dan Murphy’s
Call Trolley Tracker on 1800 641 497 (free call from landline only), download the ‘TrolleyTracker’ app for iOS or Android, or report online at www.trolleytracker.com.au.

Coles | First Choice Liquor
Call 1800 876 553 (24-hour hotline), download the ‘Coles’ app for iOS or Android, email 1800trolley@coles.com.au or report online at www.coles.com.au/customer-service/abandoned-trolley.

Kmart
Call 1800 876 553

Target
Call 1800 163 900

Aldi
Call 132 534 and press 2, or visit www.customerservice.aldi.com.au 

IGA Midland
9274 1067

Bunnings Midland
1300 554 777

Gilberts Midland
9250 5222

Spud Shed Midland
6424 7845

Fallen tree or branch

• Report fallen tree or branch
  Report trees or branches fallen in or on City of Swan roads, parks, verges, footpaths, roundabouts, medians or building surrounds.

Tree pruning

• Request tree pruning
  Request pruning of a tree located in or on City of Swan parks, verges, roundabouts, medians or building surrounds.

Tree planting

• Request tree planting
  Request planting of a tree on the verge adjacent to your property.

Grass, plants and gardens

• Report park maintenance issue
  Includes park maintenance issues such as mowing, planting and weed control, and general cleanup.

• Report reticulation issue
  Includes damage to sprinklers, pumps and bores, or issues with timing and direction of sprinklers.

Playgrounds, park facilities and public furniture

• Report playground, park facilities or public furniture issue
  Includes damage to playground equipment, public benches, shade sails, drinking fountains, gazebos, barbecues, goalposts and fencing/bollards.

Lighting

• Report park lighting damage or outage

Roads

• Report road issue
  Includes cracks, potholes and other road damage.

Kerbs

• Report kerb issue
  Includes broken or damaged kerbs.

Stormwater drains

• Report stormwater drain issue
  Includes drain blockages, overgrowth, flooding or other damage.

Sweeping

• Request sweeping of road or path

Footpaths

• Report footpath issue
  Includes issues such as trip hazards, broken paving or concrete, and raised or sunken paths.

Verge or median strip

• Report verge or median strip issue
  Includes maintenance issues such as mowing, planting, weed control and general cleanup, and damage to verges and median strips.

• Report reticulation issue
  Includes damage to sprinklers, pumps and bores, or issues with timing and direction of sprinklers.

• Report damage to public furniture
  Includes damage to public benches, gazebos and park furniture.

Sweeping

• Request sweeping of path or road

• Report broken, damaged or missing sign

General enquiries

You can use this form, if there isn't an existing form related to your enquiry

• General reporting & requests

Compliments, feedback and complaints

We treat customer feedback seriously and continue to use customer feedback to improve its products and services.

• Make a compliment, complaint or provide feedback