Rate Notice Financial Year 2019/2020
Some 2019 City of Swan rates notices have been issued with error where balance summaries are showing a zero dollar balance and/or no instalment calculators.
If you have been affected, please ignore this rates notice as a new notice with the correct balance was issued to you on Thursday, July 25.
Please be assured that your rates account with the City has not been affected by this printing error.
If you have any questions, please contact the City on 9267 9267 or email firstname.lastname@example.org.
- What happened?
Hardcopy rates notices are printed via an external printing company. Due to a corrupt data file, there was an error in the calculations printed on a small proportion of rates notices. The issue was identified shortly after notices were distributed to ratepayers.
- How many rates notices were affected?
Approximately 6,500 rate notices (~10%) were affected.
- When will I receive my replacement rates notice?
Replacement rates notices were distributed via Australia Post on Thursday, July 25.
- Will this affect due dates?
No, due dates have not been affected.
- Has this affected my details with the City?
No, your rates account with the City has not been affected by this printing error.
- Will this incur an extra cost?
The printing company will incur all costs involved in reprinting and distributing the replacement rates notices.
- What should I do if I don’t receive a replacement rates notice?
Please contact us on 9267 9267 or email email@example.com and we will send out another copy.