Swan snaps, sends and solves its way to hat-trick of awards

Community City and Council
Published on: Wednesday, February 14, 2024

The City of Swan is leading the way for Snap Send Solve in WA, winning a hat-trick of titles at the 2023 Solver of the Year Awards.

This month’s awards recognised the Australian and New Zealand organisations driving positive change with Snap Send Solve, a free app that gives residents a quick and easy way to report issues.

Snap Send Solve is used by hundreds of local governments across Australia and New Zealand.

If residents spot something that needs fixing in their neighbourhood – such as graffiti, potholes or fallen branches – they can report it through the app.

The City won three of the four WA categories at the awards, showing the popularity and effectiveness of Snap Send Solve in Swan.

The efforts of staff and residents earned the City the WA Community Engagement Award, presented to the council with the highest ratio of users and the highest speed-to-solve rating.

More than three per cent of Swan residents used the app in 2023.

Residents delivered the City another win in the WA Snapper’s Choice category, presented to the council which received the most votes from its users.

The City also won the WA Customer Experience Award for having the highest rate of updated reports (98.9 per cent) and the best overall communication in the State.

Tanya Richardson, City of Swan Mayor, said the awards were recognition for the many community members who use Snap Send Solve to play an active role in keeping their community safe and clean.

“Snap Send Solve is an incredibly efficient tool that helps our community report problems as soon as they see them,” Mayor Richardson said.

“If people come across graffiti or a maintenance issue with a footpath, they can simply snap a photo and send it straight through to us using the app.

“Our staff are always on the lookout for maintenance and safety issues, but Snap Send Solve makes it easy for the whole community to get involved and work together.”

Snap Send Solve is a community-driven problem-solving platform that helps everyone keep the community safe and clean.

Residents are encouraged residents to download the app so can they report issues easily and directly to the City.

Visit swan.wa.gov.au/snapsendsolve.

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