If your account is in credit and you wish to request a refund please complete this form and attach all of the required documentation.
Please note that a $34 administration fee will apply and incomplete refund requests will not be accepted or processed.
Privacy and your personal information
The City of Swan is committed to protecting your privacy and handling your personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (WA).
Information about how we collect, use, store and disclose your personal information is set out in the relevant Privacy Collection Notice for the service, activity or function you are engaging with. You may wish to review the relevant Privacy Collection Notice before providing personal information to the City. Privacy Collection Notices are available on our website at www.swan.wa.gov.au/privacy.