Activate your account
Enter your customer name as it appears on your 2023/24 rates notice and enter the activation key as found on the back of your 2023/24 rates notice in the grey box in the Online Services Portal registration page. We recommend that you use your email address for your username to make it easier to remember in future.
Hint: to find your activation key, look on the back of your 2023/24 rates notice in the grey box under 'Your Online Services Portal Details'.
What you can do in the portal
Here, you can:
- manage your accounts with the City
- view your entire transaction history with the City
- update your contact details
- quickly make payments, including Council rates and animal registrations.