Great customer service helps turn first-time customers into loyal customers and advocates for your business.
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Date and time
Thursday, October 22, 2026
09:30 AM - 12:30 PM See more
Event description
In this hands-on workshop, step into the customers' shoes and map their journey from first contact to repeat business. Discover practical ways to improve communication, manage expectations, handle difficult situations and create memorable customer experiences.You'll leave with practical tools, fresh ideas and a personalised action plan to strengthen customer loyalty and encourage referrals.
What you'll learn
- Map your customer journey and identify opportunities to improve the experience.
- Discover simple ways to delight customers and encourage repeat business.
- Build confident and effective communication skills.
- Learn how to manage expectations and handle difficult customers.
- Create a practical customer service action plan.
Who it's for
Small business owners looking to improve customer loyalty, repeat business and referrals.