Contact Us

By Phone

Phone number: +61 8 9267 9267

Contact hours

You can call us 24 hours per day, every day of the year.

Non-urgent calls received outside of business hours will be responded to in a timely manner once business resumes.

Business hours

Business hours are Monday to Friday 8am - 5pm (excluding Public Holidays).

In Person

To speak to one of our Customer Service representatives in person you can come in to our Administration Centre.

Step 1.Business hours

Monday to Friday, 8am to 5pm (excluding Public Holidays).

Step 2.Location

2 Midland Square, MIDLAND, WA, 6056, Australia

view larger map

Alternatively, you may wish to visit your local Place Office.

Step 3.Parking

To make it even easier you can now use the EasyPark app to pay on the go.


By Post

Postal Address

PO Box 196,


Community Safety Advocates (Rangers) work in teams across the City to assist customers with a diverse range of issues. The Community Safety Advocates are customer service oriented.

They use their mediation and negotiation skills to assist with issues relating to dogs, cats, stock, abandoned vehicles, fire hazards, development compliance, broad local law enforcement and other general requests for service.

The Community Safety Advocate team members are available seven days per week from 7am – 7pm and can be contacted by calling 9267 9267.

 Emergency Services

Contact  Enquiry Type Phone Number 
General Emergency  Police, fire, ambulance  000 
Police assistance For non-emergency 131 444
Department of Fire & Emergency Services (DFES)    Emergency Information  13 33 37
Crime Stoppers  Report crime information anonymously 1800 333 000
State Emergency Service (SES)  Emergency Response 132 500


Contact  Enquiry Type Phone Number
Alinta Gas General enquiries  13 13 58
Alinta Gas  Report faults, damage & emergencies   13 13 52
Telstra  Report telephone faults and damage   180 22 44
Water Corporation  Report water supply and sewer faults, damage, emergencies, burst pipes   13 13 75
Water Corporation   Water bills   13 13 85
Water Corporation   Watering days   13 10 39
Western Power   Report electricity faults, damage, emergencies   13 13 51
Western Power   General enquiries  13 10 87
Western Power   Report a faulty streetlight   1800 622 008

Other Useful Numbers

Contact Enquiry Type  Phone Number 
Department for Child Protection & Family Support   Crisis Care  1800 199 008
Lifeline   Crisis number  13 11 14
Ellenbrook and The Vines Community Security Patrol    9278 9696
Wildcare Helpline (Department of Parks and Wildlife)   Injured wildlife and native animals  9474 9055
Main Roads Western Australia  Report damage to roads that are not the responsibility of City of Swan (eg. highways)  138 138  
Building Commission (Department of Commerce)   Information on Dividing Fences  1300 489 099 
RSPCA  Report animal abuse, neglect  1300 278 3589
Metropolitan Cemeteries Board   Enquiries relating to cemeteries  1300 793 109
Metropolitan Redevelopment Authority    6557 0700
Australian Electoral Commission   Local Government, State and Federal elections  13 23 26

The City of Swan is surrounded by a number of other local councils, should you have enquiries relating to land or property outside of the City of Swan you will need to contact the relevant authority direct.

City of Belmont  - 9477 7222

Shire of Kalamunda - 9257 9999

Town of Bassendean - 9377 8000

City of Bayswater - 9272 0622

Shire of Mundaring - 9290 6666

City of Stirling - 9205 8555

Shire of Chittering - 9576 4600

Shire of Toodyay - 9574 9300

Shire of Gingin - 9575 2211

If you would like to speak to us about business and tourism opportunities within the City please call 9267 9267 during business hours or email