Please note that we are currently experiencing a high volume of calls. Alternatively, submit your request online:
Report a missed bin collection
Book a bulk waste verge collection
You can use our Online Services to:
General enquiries
Phone number: (08) 9267 9267
Email: swan@swan.wa.gov.au
Contact hours
You can call us 24 hours per day, every day of the year.
Non-urgent calls received outside of business hours will be responded to in a timely manner once business resumes.
Business hours
Business hours are Monday to Friday 7am - 7pm (excluding Public Holidays).
Media enquiries
Media Officer
Phone: 0400 100 308
Email: media@swan.wa.gov.au
Other useful contacts
Rates: (08) 9267 9160
Facility bookings: (08) 9267 9321
Building
ebuilding (general enquiry): ebuilding@swan.wa.gov.au
elodge (portal): elodge@swan.wa.gov.au
eapplications (application forms): eapplications@swan.wa.gov.au
epools (pool fencing): epools@swan.wa.gov.au
Planning: planning@swan.wa.gov.au
Project Managment: projects@swan.wa.gov.au
Local Area Planning: localareaplanning@swan.wa.gov.au
To speak to one of our Customer Service representatives in person you can come in to our Administration Centre.
Business hours
Monday to Friday, 8am to 5pm (excluding Public Holidays).
Location
2 Midland Square, MIDLAND, WA, 6056, Australia
Postal Address
PO Box 196
Midland, WA, 6936
Australia
Emergency services
| Contact | Enquiry type | Phone number |
| General Emergency | Police, fire, ambulance | 000 |
| Police assistance | For non-emergency | 131 444 |
| Department of Fire & Emergency Services (DFES) | Emergency information | 13 33 37 |
| Crime Stoppers | Report crime information anonymously | 1800 333 000 |
| State Emergency Service | Emergency response | 132 500 |
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:
Step 1
Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2
Provide the NRS with our phone number (08) 9267 9267.
For more information, visit the National Relay Service website.
Translation and Interpretation Service (TIS)
For non-English speaking customers:
Tel: 13 14 50
Ask them to contact us on (08) 9267 9267
Customer Service Charter
Read our Customer Service Charter
We are committed to providing high quality customer service at all times.