Contact

City of Swan administration centre and place offices will be closed from 12pm Tuesday, December 24, 2024 until 8am Thursday, January 2, 2025. Customers can call (08) 9267 9267 for assistance during this time.

Contact the City of Swan through our online services, giving us a call, or dropping into one of our administration centres.

General enquiries

Phone number: (08) 9267 9267
Email: swan@swan.wa.gov.au

Contact hours
You can call us 24 hours per day, every day of the year.

Non-urgent calls received outside of business hours will be responded to in a timely manner once business resumes.

Business hours
Business hours are Monday to Friday 7am - 7pm (excluding Public Holidays).

Media enquiries

Indi Fillery, Coordinator Media and Communications
Phone: 0475 886 046
Email: media@swan.wa.gov.au

Other useful contacts

Rates: (08) 9267 9160

Facility bookings: (08) 9267 9321

To speak to one of our Customer Service representatives in person you can come in to our Administration Centre.

Business hours
Monday to Friday, 8am to 5pm (excluding Public Holidays).

Location
2 Midland Square, MIDLAND, WA, 6056, Australia

Postal Address
PO Box 196
Midland, WA, 6936
Australia

Emergency services

ContactEnquiry typePhone number
General Emergency 
Police, fire, ambulance 
000
Police assistance
For non-emergency
131 444
Department of Fire & Emergency Services (DFES)
Emergency information13 33 37
Crime StoppersReport crime information anonymously
1800 333 000
State Emergency ServiceEmergency response
132 500

Emergency and utility outage information

National Relay Service

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1

Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2

Provide the NRS with our phone number (08) 9267 9267.

For more information, visit the National Relay Service website.

Translation and Interpretation Service (TIS)

For non-English speaking customers:
Tel: 13 14 50

Ask them to contact us on (08) 9267 9267

Customer Service Charter

Read our Customer Service Charter
We are committed to providing high quality customer service at all times.

Back to of the page