If your refuse or recycling bin wasn’t collected on its scheduled day, there could be a number of reasons why.
Please do not call the Customer Service Support Officers until after 3pm on the day of your collection. Occasionally collection times may change. This will ensure our drivers have finished their round and are available to rectify any problems from the next working day.
Change of round
Due to various operational changes that may occur from week to week, the City may be required to change scheduled rounds which may alter the time of day the bin is normally emptied.
Was your placement correct?
Your bin should be placed one metre from the kerb, with the wheels facing away from the kerb. Multiple bins should be placed 0.5 metres apart.
Was your bin put out on the right day, at the right time?
Make sure your bins are placed out on the right day and before 6am on the day of collection.
Was your bin contaminated?
If your recycling bin contains non-recyclable waste, like plastic bags or green waste, it can contaminate an entire truck load, reverting it to landfill. Check out our Waste and Recycling Guide to be sure of what counts as recyclable waste.
Was your bin over the weight limit?
The contents of your 240 litre bin must weigh less than 70kg, otherwise our waste trucks can’t lift it. Bins weighing over 70kg could be labelled with a non-compliant sticker.
Was your bin jammed too full?
Overfilling your bin and jamming the waste into it can prevent its contents from being emptied.
Are you using a City of Swan bin?
We can only collect bins belonging to the City of Swan. These bins have our stamp on the lid.
Is your bin compliant?
If your bin isn’t compliant, a sticker will be placed on it explaining why, instructions on what you can do, details of who you can contact and a timeline for return collection. Unfortunately, your collection service won’t resume until you rectify the situation.
If you need to report your missed bin, please call our Customer Service Support Officers after 3pm on 9267 9267.